Shipping & Return

Thank you for choosing our underwear company! We are committed to ensuring a smooth and convenient shipping experience for our valued customers. Please review our shipping policy below:

1. Order Processing:
- Upon receiving your order, our team will process it within 5 business days. We strive to ship orders as quickly as possible.
- Orders received on weekends or holidays will be processed on the next business day.

2. Shipping Methods:
- We offer multiple shipping options to cater to your needs. During checkout, you can choose from the available shipping methods, including standard shipping and expedited shipping.
- The estimated delivery time and cost will vary depending on the selected shipping method and your location.

3. Shipping Rates:
- Shipping rates are calculated based on the total weight of your order, shipping destination, and the selected shipping method. The applicable rates will be displayed during the checkout process.
- We may offer free shipping promotions for qualifying orders or specific regions. Such offers, if available, will be clearly communicated on our website or through promotional emails.

4. Tracking and Notifications:
- Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided). You can use this tracking number to monitor the progress of your shipment.

5. Delivery Time:
- The estimated delivery time depends on various factors, including your location, shipping method, and unforeseen circumstances such as weather conditions.
- Please note that the estimated delivery time provided during checkout is an approximation and not a guaranteed delivery date. We strive to deliver your order promptly, but external factors may cause occasional delays.

6. International Shipping:
- Unfortunately we do not offer international shipping at this time. We are constantly striving to expand our services and reach new markets. We encourage you to check back with us in the future, as we may start offering international shipping options. We are actively exploring opportunities to broaden our shipping capabilities to serve customers around the globe.

7. Order Modifications and Cancellations:
- If you need to modify or cancel your order, please contact our customer support team within 24 hours. We will do our best to accommodate your request, but please note that once an order is processed, modifications or cancellations will not be possible.

8. Shipping Errors and Damages:
- In the rare event of a shipping error or damaged package, please notify us within 3 days of receiving your order. Provide us with relevant details and, if possible, attach supporting photographs.

Due to health and safety regulations, we are unable to accept returns or exchanges on underwear items. To ensure the utmost hygiene and peace of mind for our customers, we cannot accept returns on underwear once they have been worn or removed from their original packaging.

We kindly ask that you carefully review the product details, sizing charts, and customer reviews before making your purchase. If you have any questions or concerns regarding sizing or specific product features, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide any additional information you may need.
We will investigate the issue and work towards a satisfactory resolution.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We appreciate your trust in our company and are dedicated to delivering an exceptional shopping experience for you.